ARCHIVES
VOL. 1, ISSUE 1 (2025)
Online dispute resolution (ODR) in India: Opportunities, challenges, and future prospects
Authors
Lakshmi Prasanna Bolem
Abstract
Online Dispute Resolution (ODR) is a transformative approach to justice
that combines Alternative Dispute Resolution (ADR) methods—like mediation and
arbitration—with cutting-edge technology. India's judiciary, grappling with a
massive backlog of cases, finds ODR to be a viable solution for improving
access to justice. This paper explores the significant opportunities ODR
presents, including its ability to provide cost-effective, time-saving, and
accessible avenues for resolving disputes, particularly for low-value,
high-volume cases in sectors like e-commerce and banking. It also examines the
key challenges hindering its widespread adoption, such as the digital divide,
lack of public awareness, and the absence of a comprehensive regulatory
framework. Finally, the paper discusses the future prospects of ODR in India,
focusing on the integration of advanced technologies like AI and blockchain,
and the crucial role of government initiatives and legal-tech startups in
creating a robust and trusted ecosystem for digital justice.
Download
Pages:14-16
How to cite this article:
Lakshmi Prasanna Bolem "Online dispute resolution (ODR) in India: Opportunities, challenges, and future prospects". World Journal of Law, Vol 1, Issue 1, 2025, Pages 14-16
Download Author Certificate
Please enter the email address corresponding to this article submission to download your certificate.